Products - A Commitment to Client Service

Our SLA sets us apart

At Enzayo Technologies we strive for not only class leading technology but also unsurpassed service. It is our pledge to satisfy our clients with more than they expect as part of our standard SLA. This means: 

  • Unrivalled response time thanks to an in-house national service desk. We guarantee peace of mind, especially for those unpredictable faults.
  • A national service footprint for immediate technician dispatch – this means a 4-working hour call-out guarantee (within 50km of a service center if needed).
  • Trained & skilled admin staff to handle both account & service needs.
  • 100% consumable up time – we offer rotational toner systems as standard practice.
  • Proactive approach to maintenance & system administration. We monitor the status of your facilities remotely & live.
  • Free existing infrastructure cost analysis based on total cost of ownership. We promise productivity for your budget via the most comprehensive & economical print solution in South Africa.
  • You pay for what your print. No hidden fees or thresholds. This is our value! 

Our maintenance agreements include:

  • Call outs                                                  
  • Image Units                                          
  • Maintenance call outs                                 
  • Drums                                                                  
  • Toner                                                       
  • Fuser units
  • Spare parts
  • Feed rollers and clutches
  • Transfer-belts
  • Time
If your existing supplier is not matching our service level agreement promises then, if for nothing else, contact us today for a free cost assessment of your existing infrastructure, and let us wow you from the first phone call. Contact Enzayo Technologies today!